Last updated 3 weeks ago
Sound Radix, an audio production tools company, disclosed a data breach in March 2026 that impacted 293,000 unique email addresses and names of users who had interacted with their support team. The company self-submitted the breach notification to Have I Been Pwned. The incident did not affect financial or credit card information.
The breach resulted from unauthorized access to a customer support platform. While there is no evidence that the broader user database was accessed, additional data including hashed passwords may have been exposed. The attack vector involved compromised credentials or intrusion into the support system infrastructure.
Sound Radix confirmed the breach was contained to the customer support platform and advised affected users to monitor their accounts. The company has not disclosed specific remediation measures taken following the incident.
Unauthorized access to a customer support platform
This breach demonstrates the security risks associated with customer support platforms, which often contain sensitive user data but may not receive the same security hardening as core production systems. Organizations must extend their security controls and monitoring to all customer-facing systems, including support platforms, and implement strict access controls and segmentation between support systems and primary user databases.
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